The Digital Ambassador Network is made up of individuals working within NHS and Social Care departments throughout Nottingham and Nottinghamshire. These staff members are passionate about championing digital tools and services to other members of our workforce and patients.
They help improve people’s confidence and raise awareness of the online world by promoting the various benefits of digital. From signposting people to free training available online, telling people where they can get face-to-face support in the community or even helping others understand what digital tools are available to help people manage their health and wellbeing better.
How we deliver training and support
We’ve provided structured training and support that empowers and inspires staff and volunteers to pass on their online skills to help others.
Each champion receives certification, a lanyard, a cartoon graphic design created of them and access to the Digital Ambassadors Network peer support platform after completing training. This is so everyone feels equipped and visible to those who need support or have any questions and also to acknowledge their achievement and new role they’ve taken on.
Due to the COVID-19 pandemic training sessions are on hold, however if you’re interested in becoming a Digital Champion you can complete the free Digital Champion training available online through Good Things Foundation’s, Learn My Way platform.
Digital Receptionist Champions
We have 132 practices across the city and county, as front line members of staff, GP Practice Receptionists are often asked questions around online services.
Their role of a receptionist is constantly evolving, especially with the introduction of the NHS App and our regional, Personal Health and Care Record.
But if each practice had at least one digital champion at their fingertips we would be able to make significant change by supporting them, so that patients and their practice can benefit.
This is why we are looking at rolling out our Digital Champion Training to all of our Practices in Nottingham and Nottinghamshire.
Social prescribing empowers people to take control of their health and wellbeing through referral to non-medical Link workers. Link workers give people time and focus on what matters to the person, as identified through personalised care and support planning.
We’re lucky enough to have a team of 29 Social Prescribing – Link Workers within Nottinghamshire’s Integrated Care System. Our vision is to pilot a model with the team by providing Digital Champion training and devices to workers so they are able to support people more effectively.
We know the best people to help those who are digitally excluded are those who are already supporting them in others aspects of their daily lives. People need trusted, familiar faces who offer the right support at the right time.
A future phase we’re looking into is creating links with local community groups who are keen to help members understand the importance of everyone benefiting from being online.
We’re aiming to deliver face-to-face training/ workshops at group; from helping members to use new technology to developing the confidence and knowledge of those interested in being a digital champion.
Remember you can always you can complete the free Digital Champion training available online now through Good Things Foundation’s, Learn My Way platform.